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Multi-Pacs
4.0
Q. I received an error while trying
to download the output files. The error states, "AN ERROR HAS
OCCURRED IN YOUR APPLICATION Error in Download Output - 1B file not
found." What do I do to correct this?
A.
Occasionally a site will not process correctly
and certain files are missing from the output. This situation
produces the error message stated in the question. Follow the
steps below to requeue the site for processing which
should correct the problem.
1. Under the "Run
Sites" option from the main menu, enter the Area Code and
Exchange in the fields on the right. Select "Delete Completed
Site Output" and click on the Submit button.
2. You will receive a message box that states, "You are about to
delete output file; are you sure?" Click "OK".
3. The next screen informs you that the site output files have
been successfully deleted. Click on the Submit button.
4. Now select the "Add to Queue" option and click on the submit
button.
5. You will receive a message that states the site is marked for
deletion. Click on the empty box next to "Site exists in queue.
Do you wish to requeue this site?" This will requeue the site
for processing again. Click on the Submit button.
6. The site is now back in the queue for processing. Follow the
regular procedure to check the processing status, and download
the completed output files when finished.
If you receive the same error message after
following the above procedure, please contact
Customer Service.
A Customer Service Representative will check the error log to
determine the source of the error, resolve the problem, and assist
you to requeue
the site.
Q. I received an error message while
processing a site. I can no longer access your site.
A.
Occasionally our server requires attention
that prevents users from accessing the Multi-Pac 4.0 site. If
you receive an error message that states that our site is not
available, please report this issue to
Customer Service
Our technicians will reset the application promptly to give you full
access again.
Q. My site did not complete
successfully. It appears to have aborted during processing.
A.
If you have checked the processing status of
your site, and you see a message that the site aborted, please
contact
Customer Service (use your LAST
NAME as the subject line). A Customer Service Representative
will check the error log to determine the source of the error,
resolve the problem, and assist you to requeue the site.
Q. What are the recommended web
browser settings to use this online application?
A.
The application is compatible with standard
web browsers, including Netscape 4.x and later versions, and
Internet Explorer 5.x and later versions. Please set your
browser to accept cookies and delete cached pages regularly.
Use the following steps to do this in Internet Explorer 5.x or
later:
1. Open Internet Explorer version 5.0 or 5.5
2. Select the Tools menu, and click on Internet Options
3. Using the "General" tab at the tab, look for Temporary
Internet files in the middle of the window.
4. Click on Settings...
5. At the top of this window, under "Check for newer versions of
stored pages:" select "Every visit to the page".
6. Click OK at the bottom of this window (not the very bottom
"OK")
7. Click on the Advanced tab at the top
8. Scroll down to the bottom
9. Under the Security heading, look for the fourth item down the
list, "Empty Temporary Internet Files folder when browser is
closed"
10. Click to place a checkmark next to this option.
11. Click OK
Q. How can I select a carrier and/or
service other than those you have listed?
A.
Tele-Tech provides the popular and most common
carriers and services for AT&T, Worldcom, Sprint, and
the Regional Bell Operating Companies (Verizon, BellSouth, Qwest,
etc.). A few other independent companies are also provided. If you
have a special request to add a particular service or carrier,
please contact our
Sales Dept .
Q. I received a message that no local
calling area is available for my NPA/NXX. What should I do?
A.
Tele-Tech maintains local calling
areas for the majority of North America, but there are a few regions
with missing coverage. If you receive this message, we will be
happy to create a new local calling area for the NPA/NXX so that you
can complete the site. Please send your request through our
Customer Service
dept.
Unfortunately due to the
unavailability of accurate tariff information in Puerto Rico and the
Caribbean, we cannot create new local calling areas in these
regions.
Q. How do I create a new set of
files? (or How do I key a new site?)
A.
Click on the link to view a
detailed set of
instructions to create and process a
site from start to finish. If you would like a Customer Service
Representative to walk you through the process, please contact
Customer Service
to schedule an
appointment.
Q. Can I create sites originating in
Puerto Rico or Caribbean locations?
A.
Multi-Pacs only provides the
ability to create new sites in certain Puerto Rico regions. Sites
cannot be created for any Caribbean locations. In order to create
any new site with the Multi-Pacs application, Tele-Tech must have a
local calling area file for the originating NPA/NXX. We have
created a number of local calling areas for Puerto Rico that will
allow you to create sites originating in certain regions of Puerto
Rico. However if you receive a message that states that no local
calling area is available for the Puerto Rico NPA/NXX you selected,
we are unable to create a new local calling area for this site.
Q. What do "default on one-ratestep"
and "abbreviate highest ratestep" mean?
A.
Default on One Rate Step –
without this option selected the destination file contains an NPA
Summary record that lists the default rate step, which is the
highest rate step for that NPA. If you select this option, the
program will compare all NXXs in each NPA against the NPA's default
rate step. If all NXX rate steps in the NPA match that NPA's
default rate step, only one summary record will output in the
destination file with the single default rate step for that NPA. If
all NXX rate steps in the NPA do not match that NPA's default rate
step, all NXXs will be detailed with their respective rate
steps in the destination file.
Abbreviate Highest Rate
Step –
this option is similar to the Default on One Rate Step option. The
logic works in the same manner by comparing each NXX rate step
against the default rate step for that NPA. As with the Default on
One Rate Step option, if all NXX rate steps in the NPA match that
NPA's default rate step, only one summary record will output in the
destination file with the single default rate step for that NPA.
The difference occurs where NXX rate steps in the NPA do not match
that NPA's default rate step. Instead of detailing all NXXs
(as with Default on One Rate Step), the Abbreviate Highest Rate Step
option only details those NXXs with rate steps that do not match the
default (highest) rate step.
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